FAQ

1. The order is scheduled for delivery on the requested delivery day and in the requested delivery window. If you have accidentally ordered after 12:00 for the next day, then that is unfortunately not possible. You will then be contacted with the question on which day you can receive the shipment.
2. The evening before delivery you will receive an email with the estimated delivery time in a window of 3 hours and a track & trace link.
3. If there is a delay on the day of your delivery, you will be notified by text message.4. Voor vragen over je levering op de leverdag zelf kun je contact opnemen met onze logistieke partner op: 0031 (0) 348 462 866 (€ 0 per minuut)

1. For questions about your delivery on the delivery day itself, please contact our logistics partner on: 0031 (0) 348 462 866 (€ 0 per minute)
2. The fastest way to receive your order is to order before 12:00 noon at the latest. Choose the next delivery day and a narrow time window in the morning.
3. Your order will then be scheduled for delivery on the requested delivery day and in the requested time window. If you have accidentally ordered after 12:00 for the next day, then that is unfortunately not possible. You will then be contacted with the question on which day you can receive the shipment.
4. The evening before delivery you will receive an email with the estimated delivery time in a window of 3 hours and a track and trace link.
5. If there is a delay on the day of your delivery, you will be notified by SMS.
6. For questions about your delivery on the delivery day itself, please contact our logistics partner on: 0031 (0) 348 462 866 (€ 0 per minute)

1. You can specify a desired delivery day.
2. You can choose from 3 free delivery windows per delivery day. Also in the evening.
3. You can also opt for a smaller delivery window. An additional price is charged for this. This is then described separately in the shopping basket.
4. The choice of these delivery options is a mandatory field when processing your order, so don’t miss out.

1. As indicated, it is intended that you plan the delivery when you are at home! But if you are not at home for any reason, then put the details of your favorite neighbor in the notes during checkout and after consultation. Make sure there is enough space in your neighbors’ freezer.

1. Transporting frozen products is very expensive. To be able to offer the low price guarantee for our products, we have to charge a part of these costs

1. Our preference is always for organic products. Unfortunately, some products from the Amazon do not have a qualification. It can also happen that a specific product is not available, so we have to choose alternatives.

1. If stored properly (- 18 °), frozen products do not in principle have an expiration date. The date “at least tenable” refers to the latest date on which the product is optimal in terms of taste and nutritional value.

1. That’s no problem, the bag can be stored in the fridge for up to three days if unopened. Once the bag has been opened, it is recommended to use it on the same day. The fruits contain many vitamins and good fats that can evaporate when they come into contact with air. A good reason to eat the tasty products as quickly as possible.

1. When an order is successful you will receive a confirmation by email. This can sometimes take a few moments, depending on everyone’s mail server.
2. If you have not received this, please first check your spam box.
3. If you have created an account, you can search for and follow the order in your account.
4. If you still have no clarity after that, you can contact Feeling Good Acai by telephone during 0031642610639 or send an e-mail to FeelingGoodAcai.Com

1. You can change an order as long as this is still possible for Feeling Good Acai. For this you must contact Feeling Good Acai directly via 0031642610639 or sales@feelinggoodacai.com
2. The employee of Feeling Good Acai will let you know if it is still possible to change the order and what to do next, depending on your wish.
3. If the order has already been transferred to the logistics partner, it can no longer be changed. In that case we will discuss a suitable solution to your question.

1. You must immediately contact Feeling Good Acai at 0031642610639 or sales@feelinggoodacai.com
2. The employee of Feeling Good Acai will immediately see if this can be canceled.
3. If the order has already been transferred to the logistics partner, it can no longer be changed. In that case we will discuss a suitable solution to your question.

1. If you are entitled to a refund, you will be notified and we will pay the amount due within 5 working days.

1. After filling the shopping basket, go to checkout. After entering the required information and agreeing to the general terms and conditions, you proceed to payment.
2. If the payment is successful, the order is placed.

Blender

1. The best way to prepare smoothies or bowls is in a blender.
2. Preparing bowls is quite spicy for your blender. You can spare your blender as follows.
(1) First mix your other ingredients briefly in the blender. Only then add the frozen products and then continue blending.
(2) And / or to put the puree in small pieces in the blender and not in two halves.
(3) And / or let the mashes defrost a little first.
3. In the case of smoothie or bowlpacks with IQF (frozen whole or pieces of fruit), we recommend that the blender run at the highest setting for a certain time after the mass has been thoroughly mixed. This is to ensure that all pieces are smoothed.
Which devices can do even more?
1. You can make the smoothies or bowls with a hand blender. Pay extra attention to the instructions given above.
2. You can make them with a kitchen machine / food cutter. Pay extra attention to the instructions given above.
Which recipe should I follow?
1. The links to the recipes can be found on the product page of your purchased product.
2. In addition, many recipes can be found at: FeelingGoodAcai.Com/recepts

1. Do you want to work with Acai from your profession or sport? Then you can join the Acai Movement. Register and we will contact you to discuss the options with you.
2. If you want to write, blog or vlog about smoothies and / or bowls from Feeling Good Acai you can email your request to sales@feelinggoodacai.com for the marketing department. Then we will immediately contact you to discuss the possibilities with you.

1. If you wish to include Feeling Good Acai products in your (online) store, there are various options for this. Send your request accompanied by your telephone number in an email to sales@feelinggoodacai.com. We will contact you directly to discuss the options with you.

1. If you have a warm heart for the products of Feeling Good Acai and want to help us, your friends, followers or visitors by making the products available, then that is of course not for nothing. You can then use our affiliate program. If you want to know more about the possibilities or want to participate directly, let us know in an email to: sales @ FeelingGoodAcai.com for the marketing department. Then we will immediately contact you to coordinate the options